Improving Satisfaction Scores at Hospitals
Using feedback and engagement management best practices to increase patient satisfaction scores and improve employee productivity
Hospitals today are facing more challenges than ever. They are striving to connect with patients faster to and utilize feedback and voice of customer processes to improve satisfaction scores and reduce risk. By doing this, hospitals can gain better operation, profitability and employee engagement. Monica Olaff, Patient Relations Manager at Robert Wood Johnson Hamilton Hospital, winner of the Malcom Baldgridge award for excellence in service, will share her best practices.
From this webinar you will learn:
- How to use feedback technology to improve satisfaction scores
- How to be instantly compliant to CMS grievance complaint laws
- Best practices on patient rounding
- How to get the most from discharge surveys
- 5 take-a-ways to get started right away
